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My Free Wills Portal

The My Free Wills Portal is a central tool within the National Free Wills Network, designed to give charities full visibility, control, and efficiency in managing their legacy programme.

A single workspace for legacy visibility, reporting, and stewardship.

The My Free Wills Portal gives charities a clear, real-time view of supporter activity, referral progress, and programme performance. It helps teams manage legacy work more efficiently, identify stewardship opportunities earlier, and make better decisions with timely reporting and insight.

  • Track referrals, completions, and supporter engagement in one place.
  • Download reports, compare performance, and refine future campaigns.
  • Support stronger stewardship, benchmarking, and long-term legacy planning.

Portal dashboard

Live overview

The portal’s Welcome page, with a chart of referrals sent and used beside the number of Wills that include a gift
A central view of referrals, completions, and supporter activity helps teams stay informed without switching between spreadsheets or external reports.

Everything your team needs to manage, understand, and grow legacy activity.

A structured workspace that reduces manual effort while creating more opportunities for informed stewardship.

  1. Complete Visibility of Supporter Activity

    Track every supporter from referral to completion, monitor engagement and conversion, and identify people who may need follow-up for effective long-term stewardship.

  2. Easy and Flexible Referral Management

    Upload details directly, offer online self-referral, or embed referral forms on your website and into existing supporter campaigns.

  3. Detailed Reporting and Insight

    Use monthly reports, on-demand downloads, demographic and behaviour insight, and cause-area comparisons to improve campaigns and maximise ROI.

  4. Strong Data Security and Compliance

    Protect supporter data with multi-factor authentication, 256-bit SSL encryption, UK-based hosting, and high standards of compliance.

  5. 24/7 Access and Operational Efficiency

    Manage referrals when convenient, access reports instantly, and reduce administration so your team can focus on impact.

  6. Enhanced Stewardship Opportunities

    Identify legacy pledgers early, thank and engage supporters during their lifetime, and build a stronger sustainable legacy pipeline.

  7. Performance Monitoring and Benchmarking

    Analyse organisational results, compare similar cause areas, spot trends and growth opportunities, and support strategic planning.

  8. Scalable and Adaptable to Your Needs

    Control referral volumes, receive alerts, and scale or pause activity so the programme always aligns with internal capacity.

  9. Communication Assistance

    Filter charities’ past legacy communications by cause area, adapt nearly complete materials, and follow the Legacy Handbook guidance.

Day-to-day operations

Refer. Monitor. Report. Respond.

Move from referral intake to meaningful action without switching between disconnected spreadsheets and systems.

  1. Upload or self-refer

  2. Track Will-writing progress

  3. Download and compare reports

  4. Follow up and steward

The portal’s Referral Batch Status page, listing each batch of referrals with its dates, number of donors and vouchers used

Security and control

Built for sensitive data and changing capacity.

  • Multi-factor authentication
  • 256-bit SSL encryption
  • UK-based data hosting
  • Controlled volumes and notification alerts
  • Scale up or pause activity as needed

Reporting and insight

Make performance visible.

Download monthly results at any time, understand demographics and behaviour, compare cause areas, and identify trends that sharpen targeting and strategic planning.

Results in the portal: a summary of Wills and gifts, a breakdown by type of gift and the inclusion rate

Communication assistance

Turn insight into communication.

Browse a cause-area library of past charity communications, adapt nearly complete campaign materials, and use the Legacy Handbook to get started.

Two pages of the Legacy Handbook explaining what to put inside a legacy leaflet